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Healcard Privacy Policy

About Us

This Privacy Policy governs the manner in which we collects, uses, maintains and discloses information collected from users(each, a "User") of the Healcard. This Privacy Policy applies to all services offered by Healcard.

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases; we may provide you with additional notice(such as adding a statement to our homepage or sending you a notification). We encourage you to review the Privacy Policy whenever you access the services or otherwise interact with us to stay informed about our information practises and the choices available to you.

This Privacy Policy applies to the data we collect from and about individuals, who set up accounts with us, as well as individuals who visit our website or communicate with us only.

This Privacy Policy is published in compliance with, inter alia:

  • Section 43A of the Information Technology Act, 2000;
  • Regulation 4 of the Information Technology(Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011(the “SPI Rules”);
  • Regulation 3(1) of the Information Technology(Intermediaries Guidelines) Rules, 2011.

About The Company

Healcard is owned and managed by Medionce Solutions Private Limited, a Private Limited Company incorporated under the Companies Act, 2013. This Privacy Policy describes how we handle your personal information on our website"Website", ‘‘App’’ ) as well as the software and applications provided by Healcard, including but not limited to the mobile application ‘Healcard for Patients’, ‘Healcard for Doctors’, ‘Healcard for Laboratory’, ‘Healcard for Medical/Pharmacy’ and other storage devices and platforms related to Healcard.(together with the Website, referred to as the “Healcard”).

This Privacy Policy is applicable to you:

  • When you accept the Terms of Service during the process for registering an account with Healcard or
  • When you use the Services provided by “Healcard”, or
  • When you visit the “Healcard”, or
  • When you grant hyperlink to “Healcard”, or
  • When you have access to “Healcard”, or
  • When access is facilitated for you to to “Healcard”,
  • You expressly consent to our collection, storage, use and disclosure of your personal identification information as described in this Privacy Policy.


  • Information Types
    • “Account Information” means data about how and when a “Healcard” account is accessed and the features used.
    • “Browser Information” means information provided by a browser, including the IP address, the website visited, network connection, device information, and other data, including Cookies.
    • “Contact Information” means basic personal details, including such information as first and last name, company name, email address, postal address, phone number, and may include social media account information.
    • “Payment Information” means, for example, credit card, NEFT or other payment information.
    • “Security Information” means user ID, password and password hints, and other security information used for authentication and account access.
    • “Support Information” includes hardware, software, authentication data, chat session contents, error reports, performance data, and other communication or technical information and may with express permission, include remote access to facilitate troubleshooting.
    • “Transaction Information” means the data related to transactions that occur on our platform, including product, order, shipping information, Contact Information, and Payment Information.
  • “Automated Decision Making” means a decision made solely by automated means without human involvement.
  • “Controller” means an entity that determines the purposes and means of the Processing of Personal Data.
  • “Cookie” a small file that resides on your computer’s hard drive that often contains an anonymous unique identifier that is accessible by the website that placed it there, but is not accessible by other sites.
  • “Personal Data” means any information relating to identified or identifiable natural person identifiable information under applicable data protection laws and regulations.
  • “Processing” means any operation or set of operations which is performed upon Personal Data, whether or not by automatic means, including, but not limited to, alteration, collection, organization, recording, retrieval, storage, transmission, and use.
  • “Processor” means the entity which processes Personal Data on behalf of the Controller
  • “Sensitive Personal Data” means any data that reveals racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data for the purpose of uniquely identifying a natural person, or data concerning health or a natural person’s sex life and/or sexual orientation.

Collection of Information

Information You Provide to Us

When you create an account with us, we collect information about you. For example, we ask you to provide your Personal Information, such  Personal Information is data collected that can be used to uniquely identify or contact You. Personal Information for the purposes of this Privacy Policy shall include, but not be limited to

  • Name,
  • Birth Date,
  • Photo or Images,
  • E-Mail Address,
  • Contact Number,
  • Address,
  • Gender
  • Your Qualification(in case of registration of Clinic and Laboratory and Medical)
  • Certification supporting to your Qualification,
  • Registration or License Detail of your Entity
  • Financial information such as Bank account or credit card or debit card or other payment instrument details
  • Medical Records and History
  • Your Medical Test Records
  • Log in ID and Password
  • Body Detail and Measurement

and other basic contact information. You may also choose to provide information about social network accounts that you want to connect with us to create an account with us. We may collect additional information when you participate in any interactive features of the Services, fill out a form, apply for a job, communicate with us via third party social media sites, request customer support or otherwise communicate with us.

Automatically Collected Information

When you access or use our Services, we automatically collect information about you, including:

  • Log Information: We collect log information about your use of the Services, including the type of browser you use, app version, access times, pages viewed, your IP address and the page you visited before navigating to our Services.
  • Device Information: We collect information about the computer or mobile device you use to access our Services, including the hardware model, operating system and version, unique device identifiers, and mobile network information.
  • Information Collected by Cookies and Other Tracking Technologies: We use different technologies to collect information, including cookies and web beacons. Cookies are small data files stored on your hard drive or in device memory that help us improve our Services and your experience, see which areas and features of our Services are popular and count visits. Web beacons are electronic images that may be used in our Services or emails and help deliver cookies, count visits and understand usage and campaign effectiveness.

Information We Collect from Other Sources

We may obtain information from other sources and combine that with information we collect through our Services. For example, we may collect information about you from third parties, including but not limited to identity verification services, credit bureaus, mailing list providers and publicly available sources.


Protecting the privacy of the very young is especially important. For that reason, we never intentionally collect or maintain information at our Site from those we actually know are under 18 Year, and no part of our website is structured to attract anyone under 18 Year.

Use of Information

We use the information we collect to provide, maintain, and improve our Services. We also use the information we collect to:

  • Send you technical notices, updates, security alerts and support and administrative messages and to respond to your comments, questions and customer service requests;
  • Communicate with you about services, and offers and provide news and information we think will be of interest to you;
  • Monitor and analyse trends, usage and activities in connection with our Services;
  • Detect, investigate and prevent fraudulent transactions and other illegal activities and protect the rights and property of “Healcard” and others; and
  • Carry out any other purpose described to you at the time the information was collected.

Sharing of Information

We may share information about you as follows or as otherwise described in this Privacy Policy:

  • With vendors, consultants and other service providers who need access to such information to carry out work on our behalf;
  • In response to a request for information if we believe disclosure is advisable or required, including to comply with any law, legal process or a request by public authorities or third parties;
  • If we believe your actions are inconsistent with our agreements or policies, or to protect the rights, property and safety of “Healcard” or others;
  • In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company; and
  • With your consent or at your direction.
  • We may also share aggregated or de-identified information, which cannot reasonably be used to identify you.

Advertising and Analytics Services Provided by Others

We may allow others to provide analytics services and serve advertisements on our behalf across the internet and in applications. These entities may use cookies, web beacons, device identifiers and other technologies to collect information about your use of the Services and other websites and applications, including your IP address, web browser, mobile network information, pages viewed, time spent on pages or in apps, links clicked and conversion information. This information may be used by “Healcard” and others to, among other things, analyse and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our Services and other websites and better understand your online activity.


Some of the ads may be served by Google. Google's use of the DART cookie enables it to serve ads to Users based on their visit to our Site and other sites on the Internet. DART uses "non personally identifiable information" and does NOT track personal information about you, such as your name, email address, physical address, etc. You may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy at

Data Retention

We store the information we collect about you for as long as is necessary for the purpose(s) for which we originally collected it. We may retain certain information for legitimate business purposes or as required by law.

Transfer of Information to the Other Countries

“Healcard” is based at INDIA, As such; we and our service providers may transfer your information to, or access it in, jurisdictions that may not provide equivalent levels of data protection as your home jurisdiction. We will take steps to ensure that your personal data receives an adequate level of protection in the jurisdictions in which we process it.

Account Information

You may update, correct or delete information about you at any time by logging into your account or emailing us at You may close your account by emailing us at, but note that we may retain certain information as required by law or for legitimate business purposes. We may also retain cached or archived copies of information about you for a certain period of time.


Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.

Promotional Communications

You may opt out of receiving promotional emails from “Healcard” by following the instructions in those emails. If you opt out, we may still send you non-promotional emails, such as those about your account or our on-going business relations.

Log Data

We want to inform you that whenever you use our Service, in case of an error in the website, we collect data and information(through third party products) on your phone called Log Data. This Log Data may include information such as your device’s Internet Protocol(“IP”) address, device name, operating system version, configuration of the website when utilising our Service, the time and date of your use of the Service, and other statistics.

Updates to this Privacy Policy

“Healcard” may update this Privacy Policy and the site to reflect material changes in how we collect, use, share or store your information, to satisfy legal requirements, or for other business purposes, you should review this Privacy policy when you visit the site to understand our current practices. The date at the top of the page shows when this Privacy Policy was updated.

We encourage you to refer this privacy policy on an on-going basis so that you understand our current practices. You consent to any changes we make to this privacy policy if you continue to use the site after receiving a notice of the change or upon our posting of the new Privacy policy on the Site.

Any interpretation associated with this Privacy policy will be made by our legal counsel. This Privacy Policy includes examples but is not intended to be restricted in its application to such examples, therefore where the word “including” is used, it means “including without limitations.”

This Privacy Policy does not create or confer upon any individual any rights, or impose upon “Healcard” any rights or obligations outside of, or in addition to, any rights or obligations imposed by applicable country, state, and other privacy laws, as applicable. Should there be, in a specific case, an inconsistency between this Privacy Policy and applicable privacy laws, this Privacy Policy shall be interpreted in that case to give effect to, and comply with, such privacy laws.

Refund & Cancellations Policy

Returns/ Refunds OR replacements OR No refund no exchange and cancellation of services and products

Contact Us

If you have any questions about this Privacy Policy, please contact us at: